Ben shares some key insights from his Henley Business School Master’s research on the psychology of coaching and behaviour change. What stood out was the power of asking good questions – and that they should arise naturally, not from a rigid framework or book. Tune in as we unpack more about Ben’s ‘aha moments’ from his thesis, the symbiotic relationship between coach and manager, the role of facilitative questions, getting comfortable with silence – and the lowlights of writing 20,000 words.
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